Standard International Shipping:

Due to our products being custom we estimate a 2 - 4 weeks but we promise it'll be worth the wait!  .

All orders will be dispatched from our warehouse within 6 business days. In peak periods please allow for up to 11 business days for dispatch.

*All shipping times exclude clearance/customs delays

 

REFUND POLICY

At Customised Collection, we take pride in creating custom-designed products that are tailored to each customer's unique preferences. As such, we do not offer refunds or returns unless there is an error on our part. We strive to ensure that every product we produce meets our high standards of quality, and we stand behind our work.

We understand that mistakes can happen, and we encourage our customers to carefully review their orders before submitting them. We cannot be responsible for incorrect details entered during the checkout process or changes of mind after the order has been placed.

In the unlikely event that there is an error on our part, please contact us as soon as possible so that we can make it right. We may require photo evidence or other documentation to verify the issue before issuing a refund or replacement.